As a young manager, she knows that conflict occurs in any organization. Which of the following statements regarding conflict is not true?
A. Can be destructive if the level is too high.
B. Is not beneficial; hence it should be prevented at all times.
C. May result in poor performance.
D. May create leaders.
Correct Answer: B. Is not beneficial; hence it should be prevented at all times.
Conflicts are beneficial because it surfaces out issues in the open and can be solved right away. Likewise, members of the team become more conscientious with their work when they are aware that other members of the team are watching them. What conflicts do is that they encourage debate and competition which is good for almost any environment. Also, it improves team culture and allows people to learn more.
Option A: The most obvious disadvantage of conflict is the toll on emotions. When employees feel they are being bullied, taken advantage of, or facing favoritism, they may begin looking for another job or performing poorly. Conflicts between departments can disrupt production, and result in lost business or customers.
Option C: Unscheduled absences drive up employers’ costs through benefits outlays, the use of replacement workers, higher stress levels among employees, and a decrease in overall employee performance.
Option D: With more workplace conflicts, the team may accomplish its goals in no time. This does sound surprising to most of us but it is very true. Conflicts are a vital part of work culture and they nourish the minds in several ways.