Ms. Caputo is newly promoted to a patient care manager position. She updates her knowledge on the theories in management and leadership in order to become effective in her new role. She learns that some managers have low concern for services and high concern for staff. Which style of management refers to this? A.… Read More »
Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are senior to her, very articulate, confident, and sometimes aggressive. Katherine feels uncomfortable believing that she is the scapegoat of everything that goes wrong in her department. Which of the following is the best action that she must take? A. Identify… Read More »
She finds out that some managers have a benevolent-authoritative style of management. Which of the following behaviors will she exhibit most likely? A. Have condescending trust and confidence in their subordinates. B. Gives economic or ego awards. C. Communicates downward to the staff. D. Allows decision-making among subordinates. Correct… Read More »
She decides to illustrate the organizational structure. Which of the following elements is not included? A. Level of authority B. Lines of communication C. Span of control D. Unity of direction Correct Answer: D. Unity of direction Unity of direction is a management principle, not an element of an… Read More »
Henry is a Unit Manager I the Medical Unit. He is not satisfied with the way things are going in his unit. The patient satisfaction rate is 60% for two consecutive months and staff morale is at its lowest. He decides to plan and initiate changes that will push for a turnaround in the condition… Read More »
She plans on assigning competent people to fill the roles designed in the hierarchy. Which process refers to this? A. Staffing B. Scheduling C. Recruitment D. Induction Correct Answer: A. Staffing Staffing is a management function involving putting the best people to accomplish tasks and activities to… Read More »
He knows that there are external forces that influence changes in his unit. Which of the following is not an external force? A. Memo from the CEO to cut down on electrical consumption. B. Demands of the labor sector to increase wages. C. Low morale of staff in his unit. D.… Read More »
She checks the documentary requirements for the applicants for the staff nurse position. Which one is not necessary? A. Certificate of previous employment B. Record of the related learning experience (RLE) C. Membership to an accredited professional organization D. Professional identification card Correct Answer: B. Record of the related… Read More »
After discussing the possible effects of the low patient satisfaction rate, the staff started to list down possible strategies to solve the problems head-on. Should they decide to vote on the best change strategy, which of the following strategies is referred to this? A. Collaboration B. Majority rule C. Dominance D.… Read More »
Which phase of the employment process includes getting on the payroll and completing documentary requirements? A. Orientation B. Induction C. Selection D. Recruitment Correct Answer: B. Induction This step in the recruitment process gives time for the staff to submit all the documentary requirements for employment. Induction… Read More »