Joey stresses the importance of promoting ‘esprit d corps’ among the members of the unit. Which of the following remarks of the staff indicates that they understand what he pointed out? A. “Let’s work together in harmony; we need to be supportive of one another” B. “In order that we achieve the same… Read More »
She notes that there is increasing unrest of the staff due to fatigue brought about by the shortage of staff. Which action is a priority? A. Evaluate the overall result of the unrest. B. Initiate a group interaction. C. Develop a plan and implement it. D. Identify external and internal forces.… Read More »
He discusses the goal of the department. Which of the following statements is a goal? A. Increase the patient satisfaction rate. B. Eliminate the incidence of delayed administration of medications. C. Establish rapport with patients. D. Reduce response time to two minutes. Correct Answer: A. Increase the… Read More »
Kevin is a member of the Nursing Research Council of the hospital. His first assignment is to determine the level of patient satisfaction with the care they received from the hospital. He plans to include all adult patients admitted from April to May, with an average length of stay of 3-4 days, first admission, and… Read More »
On the other hand, Ms. Caputo notices that the Chief Nurse Executive has a charismatic leadership style. Which of the following behaviors best describes this style? A. Possesses inspirational quality that makes followers get attracted to him and regard him with reverence. B. Acts as he does because he expects that his behavior will yield… Read More »
Katherine tells one of the staff, “I don’t have time to discuss the matter with you now. See me in my office later” when the latter asks if they can talk about an issue. Which of the following conflict resolution strategies did she use? A. Smoothing B. Compromise C. Avoidance D.… Read More »
He wants to influence the customary way of thinking and behaving that is shared by the members of the department. Which of the following terms refer to this? A. Organizational chart B. Cultural network C. Organizational structure D. Organizational culture Correct Answer: D. Organizational culture Organizational culture… Read More »
He thinks of an appropriate theoretical framework. Whose theory addresses the four modes of adaptation? A. Martha Rogers B. Sr. Callista Roy C. Florence Nightingale D. Jean Watson Correct Answer: B. Sr. Callista Roy Sr. Callista Roy developed the Adaptation Model which involves the physiologic mode, self-concept… Read More »
He asserts the importance of promoting a positive organizational culture in their unit. Which of the following behaviors indicate that this is attained by the group? A. Proactive and caring with one another B. Competitive and perfectionist C. Powerful and oppositional D. Obedient and uncomplaining Correct Answer:… Read More »
He opts to use a self-report method. Which of the following is not true about this method? A. Most direct means of gathering information. B. Versatile in terms of content coverage. C. Most accurate and valid method of data gathering. D. Yields information that would be difficult to gather by another method. … Read More »