Henry is a Unit Manager I the Medical Unit. He is not satisfied with the way things are going in his unit. The patient satisfaction rate is 60% for two consecutive months and staff morale is at its lowest. He decides to plan and initiate changes that will push for a turnaround in the condition of the unit. Which of the following actions is a priority for Henry?
A. Call for a staff meeting and take this up in the agenda.
B. Seek help from her manager.
C. Develop a strategic action on how to deal with these concerns.
D. Ignore the issues since these will be resolved naturally.
Correct Answer: A. Call for a staff meeting and take this up on the agenda.
This will allow for the participation of every staff in the unit. If they contribute to the solutions of the problem, they will own the solutions; hence the chance for compliance would be greater. It’s one thing to articulate the change required and entirely another to conduct a critical review against organizational objectives and performance goals to ensure the change will carry the unit in the right direction strategically, financially, and ethically.
Option B: Determine the most effective means of communication for the group or individual that will bring them on board. The communication strategy should include a timeline for how the change will be incrementally communicated, key messages, and the communication channels and mediums that is planned to use.
Option C: Providing a support structure is essential to assist employees to emotionally and practically adjust to the change and to build the proficiency of behaviors and technical skills needed to achieve desired results.
Option D: Review the effect on the unit and how it cascades through the organizational structure to the individual. This information will start to form the blueprint for where training and support are needed the most to mitigate the impacts.