Ms. Valencia prepares the process standards. Which of the following is not a process standard?
A. Initial assessment shall be done to all patients within twenty-four hours upon admission.
B. Informed consent shall be secured prior to any invasive procedure.
C. Patients report a 95% satisfaction rate prior to discharge from the hospital.
D. Patient education about their illness and treatment shall be provided for all patients and their families.
Correct Answer: C. Patients report a 95% satisfaction rate prior to discharge from the hospital.
This refers to an outcome standard, which is a result of the care that is rendered to the patient. Outcome standards focus on the end result of the nursing services and activities carried out and the changes which occurred. This approach is based on the belief that structure, process, and outcome are interdependent.
Option A: Fundamentally, process standardization describes the establishment of a set of rules governing how people in an organization are supposed to complete a given task or sequence of tasks.
Option B: When done well, standardization can decrease ambiguity and guesswork, guarantee quality, boost productivity, and increase employee morale. It improves clarity because a standard process will eliminate the need for guesswork or extra searching
Option D: Standardization promotes productivity by eliminating inefficiency. This is the result of eliminating ambiguity and providing quality control: tasks are completed in a more efficient manner, and there are fewer quality control issues from tasks that were not completed correctly the first time around.