She wants to ensure that every task is carried out as planned. Which of the following tasks is not included in the controlling process?
A. Instructing the members of the standards committee to prepare policies.
B. Reviewing the existing policies of the hospital.
C. Evaluating the credentials of all nursing staff.
D. Checking if activities conform to the schedule.
Correct Answer: A. Instructing the members of the standards committee to prepare policies
Instructing the members involves a directing function. Controlling involves ensuring that performance does not deviate from standards. Controlling consists of five steps: (1) set standards, (2) measure performance, (3) compare performance to standards, (4) determine the reasons for deviations and then (5) take corrective action as needed.
Option B: Performance standards are often stated in monetary terms such as revenue, costs, or profits but may also be stated in other terms, such as units produced, number of defective products, or levels of quality or customer service.
Option C: The measurement of performance can be done in several ways, depending on the performance standards, including financial statements, sales reports, production results, customer satisfaction, and formal performance appraisals. Managers at all levels engage in the managerial function of controlling to some degree.
Option D: The managerial function of controlling should not be confused with control in the behavioral or manipulative sense. This function of management concerns the manager’s role in taking necessary actions to ensure that the work-related activities of subordinates are consistent with and contributing toward the accomplishment of organizational and departmental objectives.