Which of the following is evidence that the controlling process is effective?
A. The things that were planned are done.
B. Physicians do not complain.
C. Employees are contented.
D. There is an increase in customer satisfaction rate.
Correct Answer: A. The things that were planned are done
Controlling is defined as seeing to it that what is planned is done. Controlling involves ensuring that performance does not deviate from standards. Controlling consists of five steps: (1) set standards, (2) measure performance, (3) compare performance to standards, (4) determine the reasons for deviations and then (5) take corrective action as needed.
Option B: Outcome standards measure the effectiveness of the service. They are set according to the type of service provided and the data are collected through systematic use of specific measurement tools such as questionnaires or comparison between pre-test and post-test performance.
Option C: Process standards include care plans, the nursing procedures to be done to address the needs of the patients. Process standards focus on the practitioner and the activities carried out in delivering care. The development of standards and related criterion measures are then guided by the basic principles.
Option D: Outcome standards focus on the end result of the nursing services and activities carried out and the changes which occurred. This approach is based on the belief that structure, process, and outcome are interdependent.